FAQs

Q1. How can I get a quote?

A1: We usually quote within 12 hours of receiving your inquiry (excluding Sundays and public holidays). If you need a quote urgently, please contact us via WhatsApp or email so we can provide you with a quote as soon as possible.

Q2. What is the warranty period?

A2: We offer a 12-month warranty on all products.

Q3. What is the delivery time?

A3: Delivery time depends on the order quantity and the products ordered.

Small orders can usually be arranged for international shipping in 2-3 days, while large orders take approximately 1-2 weeks. Orders for other special models depend on the lead time provided by the brand.

Q4. What are the payment methods?

A4: We accept wire transfer (T/T), Western Union, MoneyGram, and PayPal. Specific payment methods are negotiable.

Q5. Can I mix different models of products in one box?

A5: Yes, different models of products can be mixed in one box, even within the same order.

Q6. How is it packaged? A6: Normally, goods are packaged in their original packaging plus a sturdy cardboard box.

If there are many boxes, we will place them on a pallet and reinforce them with a wooden frame. This ensures that you receive the goods in their original packaging intact.